Deutsch – Download assembly instructions
Français – Télécharger la notice de montage
Italiano – Scaricare le istruzioni di montaggio
Below you will find answers to the most frequently asked questions about our products, orders, shipping and custom-made products.
Looking for the right model first? Compare all wooden Christmas trees or read our wooden Christmas tree guide.
General FAQ
We make wooden Christmas trees, handcrafted wooden toys and custom-made products.
Yes. Use our Custom-made products page to send us your idea, dimensions and important details.
Depending on the product, we use untreated wood such as fir or spruce. You will find the exact details on each product page.
Our wooden toys are intended for the age group stated on the respective product page. Please observe the age information and product notes.
You can order our regular products directly in the online shop. For custom work, please use the Custom-made products page.
Production time depends on the scope, material and our current workload. We will give you the expected lead time together with the quotation.
We deliver to Switzerland, Liechtenstein, Germany and Austria.
We generally ship with Swiss Post. Available shipping costs are shown at checkout.
For deliveries to the EU, additional import charges such as import VAT or customs duties may apply.
Collection in the Basel region is possible by prior arrangement. Please contact us in advance.
The payment methods currently available are shown before you complete checkout.
Please contact us as soon as possible and send photos of the damaged product and packaging. We will review the case and get back to you with a solution.
Christmas tree FAQ
You can download the German assembly instructions here.
The trees are delivered compactly packed in a cardboard box.
0.5 m: approx. 55 × 12 × 6 cm, 1.5 kg
1.0 m: approx. 100 × 24 × 6 cm, 5.0 kg
1.5 m: approx. 100 × 24 × 12 cm, 10.8 kg
Available shipping options and costs are shown at checkout.
Our Christmas trees are handcrafted in our workshop in Switzerland.
No. Our Christmas trees are intended for indoor use.
Wood is a natural material and continues to move over time. Slight changes, small cracks or differences in grain and colour may therefore occur.
The package includes the individual tree parts and the tools required for assembly.
Leider ist das Bäumchen nicht sehr stabil, weil ich den Stab nicht bis ganz unten drücken konnte. Für eine alte Frau war es etwas schwierig, das Bäumchen zusammenzubauen. Jetzt steht es, aber wackelig.....
Il y a eu un petit soucis de livraison avec la poste mais Die Holzmanufaktur-Team a directement pris les choses en main et renvoyé un sapin. Magnifique travail, merci infiniment ! Je recommande absolument !
